Outsourcing Risk |
The decision to outsource is
associated with multiple types of risks, including risks associated with including
labor and other process costs. In some cases, risk may not be significant when
considered individually; however, but when they interact with other risks areas
they may be excessive in the aggregate. Thus, in the end, management’s decision
to outsource to reduce certain risk exposures may ultimately increase the
entity’s total portfolio of the bank.
The decision to outsource may
create risks to an entity’s strategy and market, operation, finance, human capital,
IT, legal/compliance, and reputation, for example, consider the following risk
areas that may be affected by outsourcing:
1. Strategic Risks:
Strategic risks can arise from adverse business decisions and may result in
adverse effects to earnings or capital. Not choosing the right service provider
may result in unnecessary costs to the bank. In addition, the bank may fail to
implement appropriate oversight of the provider or lack adequate expertise and
may not be able to recognize and manage problem caused by the provider.
2. Reputation
Risk: Reputation risk can result from poor service from third-parties or from
customer interaction that is not consistent with the overall standard of the
bank some time third-party practices and activities may not be in line with the
bank’s practices or desired image.
3. Compliance Risk:
When consumer or legal compliance controls are in adequate, or if an outsourced
provider has inadequate control system in place, compliance risks may occur.
4. Operational
Risk: Operational risk may result from technology failure, inadequate financial
capacity to fulfill obligations or provide remedies, and or error. Outsourcing parties
of the supply-chain process to the lower quality vendors may hinder production
and delivery.
5. IT Risk:
With many outsourcing arrangement dependent on the internet access, any
breakdowns in connectivity and the need for an adequate IT infrastructure may
create risks.
Risks factors associated with IT outsourcing |
6. Legal /
Regulatory Risk: Legal issues related to privacy, confidentiality, and security
of business transactions may increase.
The bank
management should follow appropriate risk management approach so as to bring
risks, with in an acceptable level for key entity stakeholders, including
shareholders. The risks management toll should identify, assess, and respond to
all the significant risks associated with outsourcing decisions. It is
important for the banks while outsourcing any of their activities to ensure
that business continuity plans are in place which is to be followed in the
event of default by the outsourcing vendor to fulfill its obligations under the
outsourcing agreement. Risk mitigation strategies should be followed on a
regular basis for managing outsourcing arrangement.
Conclusion:
To-insource
or outsource is a strategic decision for many 21st century organizations,
including banking sector. Out sourcing the core or non-cor activities is a
strategic decision for bank, as it can affect the quality and cost of services
to outsource is associated with multiple type of risks. Therefore, appropriate
risk mitigation strategies should be followed in a regular basis for managing
out sourcing arrangements.
(Reference: This Article from the journal of
the ICAN and written by CA, LD Mahat. He is a fellow member of ICAN)
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